What Our Clients Say
Businesses across Bangkok's consumer sectors have worked with Sanam Pact on compliance reviews, labeling matters, and regulatory proceedings.
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Clients Advised
4.8/5
Satisfaction Score
94%
Dispute Resolution Rate
12+
Years of Practice
Reviews from Businesses We've Worked With
Wattana Phimphisan
Operations Director, Bangkok
"We had our standard consumer contracts reviewed ahead of expanding our subscription service online. The written report was thorough and the recommendations were practical — we didn't need to rebuild everything from scratch, just address specific clauses. The timeline they gave us was accurate."
March 2025 · Contract Review
Natnicha Srisuk
Brand Manager, Khlong Toei
"We were preparing a new product line with health-adjacent claims and needed to check the advertising approach before launch. Sanam Pact reviewed our campaign materials and flagged two areas that needed adjustment before going live. The advice was direct and we understood the reasoning."
February 2025 · Labeling & Advertising
Piyachat Thepsiri
General Counsel, Sathorn
"When we received a Consumer Protection Board inquiry, we needed counsel who knew the process from the inside. The response preparation was careful and the advice on how to engage with the investigators was measured — not panicked. The matter was resolved within two months."
January 2025 · Dispute Response
Arthit Krasaekul
Head of Compliance, Bangkok
"What I appreciated most was that the findings report didn't require a follow-up interpretation session. It was written clearly enough that I could present it directly to our management team and they understood the compliance gap and what needed to happen next."
March 2025 · Contract Review
Ratchanee Phuttharak
Product Director, Lat Krabang
"The FDA labeling review was something we hadn't approached properly before. Sanam Pact identified mandatory elements we were missing on three of our product labels. The advice on comparative claims also helped us revise our online descriptions before they attracted attention."
February 2025 · Labeling & Advertising
Somsak Narintarangkul
Managing Director, Silom
"Following a resolved consumer complaint, we engaged Sanam Pact for the post-resolution monitoring they offered. The review of our internal procedures that followed identified three policy gaps. We now have clearer processes and have had no further regulatory contact in the eight months since."
January 2025 · Dispute Response
Selected Client Situations
The following represent the types of matters Sanam Pact has addressed. Client details have been generalised.
A Bangkok-based e-commerce platform had grown quickly and its standard consumer terms had not been reviewed since the business was much smaller. A Consumer Protection Board enquiry prompted the company to assess whether its current terms met regulatory requirements under the Unfair Contract Terms Act.
Sanam Pact conducted a full contract compliance review covering the platform's terms and conditions, returns policy, and marketplace seller agreement. Seven clauses were identified as carrying unfairness risk, with redrafting recommendations provided for each.
Revised terms were implemented within three weeks of the report. The Consumer Protection Board enquiry was addressed with reference to the completed review and revised documentation. The matter was closed without further proceedings within six weeks.
A health supplement importer was preparing to launch three new product lines with wellness claims in advertising and on packaging. The marketing team was uncertain which claims could be made under Thai regulations without requiring pre-approval from the Food and Drug Administration.
An advertising and labeling advisory engagement reviewed all draft packaging, digital advertising, and social media campaign materials. Claims that required substantiation or FDA pre-clearance were identified and alternatives were proposed that met regulatory standards without compromising the marketing intent.
All three product lines launched within the planned schedule with revised materials. No regulatory enquiries were received following launch. The client has since engaged Sanam Pact for pre-publication review of subsequent campaigns.
A consumer electronics retailer received a formal complaint filed through the Consumer Case Procedure Court following a product fault dispute that had not been resolved through the company's own process. The matter involved twelve affected customers and the company had received initial notification from the OCPC.
Sanam Pact managed the formal response to the OCPC, coordinated engagement with each affected customer, and advised on a structured settlement approach that addressed the complaints within the company's service capacity. Post-resolution, the company's consumer complaint handling procedures were reviewed and updated.
All twelve complaints were resolved through the coordinated process. The OCPC matter was closed following confirmation of settlement. The company implemented updated complaint procedures. No further regulatory contact in the following year.
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105 Rama IV Road
Khlong Toei, Bangkok 10110
Lawyers Council of Thailand
All practitioners maintain current professional membership and continuing education requirements
2024 Regulatory Practice Recognition
Recognised in the Regulatory & Compliance category by the Thai Legal Directory
Bangkok Chamber of Commerce
Corporate member with active participation in business regulatory developments
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