Sanam Pact advises Bangkok-based businesses on consumer law compliance, contract integrity, and regulatory dispute management — carefully and without overstatement.
Three focused service areas that address the most common compliance challenges facing consumer-facing businesses in Thailand.
Assessment of consumer-facing agreements against the Unfair Contract Terms Act and Consumer Protection Act. Covers both offline and online transactions including e-commerce terms.
Guidance on Thai labeling requirements under the Consumer Protection Act and FDA regulations, including advertising standards and social media marketing disclosure obligations.
Representation during Consumer Protection Board investigations and consumer dispute proceedings. Covers complaint response, class action defense, and product recall advisory.
Our approach addresses Thai regulatory frameworks with precision, helping businesses meet their obligations without unnecessary disruption.
Practical knowledge of the Consumer Protection Act, Unfair Contract Terms Act, and Consumer Protection Board procedures as they operate in Thailand.
We present findings and options clearly, without overwhelming clients with legal jargon, so decisions rest on well-understood information.
Reviews are structured to surface compliance gaps before they become regulatory findings, giving businesses space to correct course quietly.
Advice aims to meet regulatory standards while respecting the commercial intent behind existing agreements and marketing approaches.
Every engagement concludes with written findings and recommendations, providing a clear compliance record for internal governance purposes.
Following dispute resolution, we support implementation of preventive measures to reduce the likelihood of similar regulatory contact in the future.
Consumer protection regulations in Thailand are actively enforced. A preliminary review is often the most straightforward step toward understanding where your business stands.
Any business selling products or services directly to consumers in Thailand may be subject to the Consumer Protection Act. This covers retail, e-commerce, subscription services, financial products, food and beverage, cosmetics, health products, and various service industries. If your business uses standard-form contracts or engages in consumer advertising, a compliance review is worth considering.
A standard consumer contract compliance review generally takes 7–14 working days from the time all relevant documents are received. More complex sets of agreements or multi-channel businesses may require additional time. We discuss scope and timeline during the initial consultation before any engagement is confirmed.
If a complaint has been filed with the Consumer Protection Board or a related authority, the priority is understanding the nature of the complaint and the procedural stage. Our Regulatory Investigation & Consumer Dispute Response service covers response preparation, engagement with investigating officers, and where appropriate, negotiated resolution of the matter. Early, structured responses often lead to more measured outcomes.
Yes. Our Product Labeling & Advertising Advisory service explicitly covers social media marketing disclosure obligations and online advertising standards under the Consumer Protection Board guidelines. We can review campaign materials before publication and advise on disclosure requirements for influencer partnerships and promotional content.
Our listed prices represent the starting fee for each service area. The actual cost depends on scope — the number of agreements to review, the complexity of the regulatory matter, or the duration of dispute proceedings. We provide a written fee estimate following the initial consultation, so there are no ambiguities before work begins.
Absolutely. Proactive compliance reviews are among the most practical steps a business can take. The Consumer Contract Compliance Review and Product Labeling Advisory services are both designed for businesses that want an objective assessment of their current standing — independent of any active regulatory proceedings.
105 Rama IV Road, Khlong Toei, Bangkok 10110
Use the form below or contact us directly. We respond to all enquiries within one working day.
Phone
+66 2 249 6738Address
105 Rama IV Road
Khlong Toei, Bangkok 10110
Thailand
Office Hours
Monday – Friday: 8:30 – 17:30
Saturday: 9:00 – 13:00
Sunday: Closed